Infratek Policies

Refund Policy

This Refund Policy (“Policy”) outlines the terms and conditions regarding refunds for purchases made from Infratek (“we,” “us,” or “our”). By making a purchase from us, you acknowledge and agree to this Policy.

General Policy
All sales are final. We do not offer refunds or exchanges for any products or services purchased, except as required by law. We try to communicate with customers to ensure the appropriate camera is sold at the time of purchase.

While our general policy is no refunds, the following exceptions may apply:
• Change in product: If you receive a camera and change your mind or feel a higher-level camera could be better, please contact our office within 7 days of receipt to discuss. If we swap your camera, it must be inspected at our office first and be in an unused/as sold condition. Freight is not refundable.

How to Contact Us
If you believe you qualify for an exception under this Policy, please contact us via the contact page with your invoice number and a detailed description of the issue.

We reserve the right to amend this Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our products and services constitutes your acceptance of the revised Policy.

Legal Rights
This Policy does not affect any statutory rights you may have under applicable consumer laws.

Terms of Service

Welcome to Infratek (“we”, “our”, “us”). By accessing or using our website, [] (the “Site”), and purchasing our products or services, you agree to these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.

Use of the Site
You agree to use the Site in accordance with these Terms and all applicable laws. You must be at least 18 years old to use our Site and purchase our products.

Pricing: All prices are listed in $AUD and may change without notice. All prices are listed ex GST.
Payment: Payment is required at the time of purchase using a valid payment method.
Shipping: We will make reasonable efforts to deliver your order on time but are not responsible for delays.
Returns: Read Refund Policy.

Intellectual Property
All content on the Site, including text, graphics, logos, and images, is our property, FLIR’s or that of our licensors and is protected by intellectual property laws. You may not use our content without permission.

Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products.

Changes to Terms
We may update these Terms from time to time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the new Terms.

Contact Us
If you have any questions about these Terms, please contact us via our contact page.