Infratek Policies

Refund Policy

This policy covers returns and refunds on products bought from Infratek (“we” or “us”). It works alongside your rights under the Australian Consumer Law and doesn’t limit them.

Faulty products
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If something you bought from us is faulty, contact us and we’ll work it out with you. The change-of-mind terms below, including the restocking fee, don’t apply to faulty goods.

Change of mind
If you change your mind, or decide a different camera would suit you better, you can return a product within 7 days of receiving it.

  • Contact us within 7 days of receipt, before you send anything back.
  • The product must be new, unused and as sold.
  • Send it back to us by post or freight. You pay the return freight.
  • We inspect every returned product at our office before we refund or swap it.
  • If you’d like a refund, a restocking fee of 25% of the price paid applies.
  • If you’d rather swap to a different camera, tell us when you get in touch. A swap doesn’t attract the restocking fee.
  • The freight you paid on the original order isn’t refunded.

We look at every return case by case, and we may waive the restocking fee or the return freight.

How to start a return
Contact us through our contact page with your invoice number and a short description of what you’d like to do.

Changes to this policy
We may update this policy from time to time. Changes take effect when they’re posted on this page.

Terms of Service

Introduction
Welcome to Infratek (“we”, “our”, “us”). By accessing or using our website, [www.infratek.com.au] (the “Site”), and purchasing our products or services, you agree to these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.

Use of the Site
You agree to use the Site in accordance with these Terms and all applicable laws. You must be at least 18 years old to use our Site and purchase our products.

Purchases
Pricing: All prices are listed in $AUD and may change without notice. All prices are listed ex GST.
Payment: Payment is required at the time of purchase using a valid payment method.
Shipping: We will make reasonable efforts to deliver your order on time but are not responsible for delays.
Returns: Read Refund Policy.

Intellectual Property
All content on the Site, including text, graphics, logos, and images, is our property, FLIR’s or that of our licensors and is protected by intellectual property laws. You may not use our content without permission.

Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products.

Changes to Terms
We may update these Terms from time to time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the new Terms.

Contact Us
If you have any questions about these Terms, please contact us via our contact page.